You can request a refund within 25 days of sending the fee.

To request a refund, follow the procedure below:

• Click on your profile icon
• Click on “Wallet”
• Click on “Refunds”
• Click on “Available”
• Request a refund for the fee you wish to contest
• Follow the procedure

We remind you that the refund MUST contain a reason. Be as accurate as possible describing your situation.

A refund is accepted if it falls into one of the following cases:

• Inability to access the service due to technical problems
• Failure to communicate by the admin
• The shared subscription has expired

Refund requests are declined in the following cases:

• The joiner did not respect the Terms of Use of the shared service
• The joiner requests a refund before 24 hours have passed since the sending of the payment
• Personal reasons of the joiner that do not depend on the admin
• The joiner is no longer interested in shared service

Refund requests are accepted or unquestionably declined by the Together Price support team, which within 5 working days verifies the reasons behind the dispute.