Nothing is more frustrating than settling down on your couch, switching HBO Max on, choosing the perfect movie to watch, and then when you start watching, HBO Max just keeps freezing.
Well, not to worry, if you keep having HBO Max issues with buffering and freezing or having an HBO Max crashing issue, then keep reading. We are here to tell you all our troubleshooting secrets, so you can get back to streaming HBO Max as smoothly and quickly as possible.
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What is HBO Max?
HBO Max is the online streaming service created by HBO. HBO offers unlimited, on-demand streaming of show-stopping content from top movie production companies, including Warner Bros, Cartoon Network, Adult Swim, DC Entertainment, Turner classic movies, and of course, HBO.
The HBO Max streaming services library offers over 13,000 hours of content, including hit HBO Originals The Sopranos and Euphoria. You will never get bored with an HBO Max account.
To get the best home cinema experience watch HBO Max in 4k UHD. Just get the popcorn and a blanket, and you are set for a cinematic experience that rivals going to the cinema and is considerably cheaper!
Ad-free subscribers can even watch HBO Max offline in the HBO Max app. Just download in advance and take HBO anywhere you go on eligible streaming devices.
Why does HBO Max keep freezing?
You might wonder why your HBO Max freezes all the time or why HBO Max crashing has become a regular problem. Well, there are many potential reasons why this happens, from bugs on your apps to the HBO Max servers being down and an HBO Max outage, or even an out-of-date device.
The good news is you can usually fix HBO Max streaming issues and stream movies again really quickly.
How to fix HBO Max when it is freezing
To fix HBO Max streaming issues, check out and try the below fixes.
Check HBO Max servers
If you find HBO Max crashing, it is possible that the problem does not come from your end of the deal. There may be a full HBO Max outage in your area. This means that the HBO Max servers are down and will be fixed as quickly as possible.
To check if there has been an HBO Max outage, you can simply ask Google if there is a reported HBO Max outage at the moment. If there is, then you will have to wait until HBO Max has fixed the issue. Outages are usually fixed very quickly.
Alternately, if there has not been a full HBO Maz outage, you might find only certain movies and TV shows are laggy and buffer a lot. If this is the case, then they are probably movies in high demand. When too many people are streaming movies at the same time, there can be buffering issues.
Check your internet connection speed
Often if you are having issues when you stream movies, it is due to a slow internet connection and network bandwidth issues. A good well to tell what speed your internet connection runs at is to head to an internet speed test website; there, you will be able to find the speed your internet is running at.
If you have a slow internet connection, you can try and power cycle your network router. To do this, unplug your router, leave it unplugged for a couple of minutes and then plug it back in.
If this doesn’t solve your slow internet connection issues, then follow troubleshooting instructions from your internet service provider or contact your internet provider.
Alternatively, if it is your wifi connection that is too slow, try connecting to the internet via an ethernet cable.
To stream HBO Max smoothly, you will need a strong internet connection. They recommend a download speed of at least 25 Mbps to watch content in 4k UHD, but ideally, a download speed of 50mbps will give you a smoother watch experience.
Update the HBO Max app on your device
Most apps on your mobile device or other devices require regular updates. Companies release new updates to fix any bugs that might have been reported or detected or to introduce new features. If you do not have the latest version of the HBO Max application on your mobile device or smart device, you may get issues with buffering and crashing.
To update HBO Max on an IOS device:
Open the App Store;
Tap your profile;
Scroll down until you find the HBO Max app icon and click update. If that is not an option, you are already running the latest version of the HBO Max app.
To update HBO Max on your Android phone or other Android devices:
Open the Google Play Store;
Tap your profile icon;
Choose manage apps and devices;
Find the HBO Max app and tap update.
Check to see if getting rid of your outdated app solves the issues.
Log out and back in again
Sometimes there is a glitch or a bug with your HBO Max app log-in session. This may cause buffering problems but is usually solved by simply logging out and back in. Make sure to wait for a couple of minutes before logging back in.
Power cycle your streaming device
Sometimes your device will have hardware or software glitches through overheating or some other issue; at this point, it is a good idea to perform a full power cycle process. This is particularly useful for Smart TVs. Do this by:
Long press the power button on your Smart TV or Smart TV remote;
Unplug your Smart TV cable from the plug;
Wait for around five minutes;
Plug your Smart TV back in and switch it on;
See if the issue has been resolved.
Clear HBO Max cache data on the HBO Max app
In order to run quicker and to save the internet, your HBO Max app will store data in the app cache. If you haven’t been able to clear cached data for a while, this might be clogging your memory and causing playback issues. In this case, it is important to clear your HBO Max app cache.
Depending on which device you are using the HBO Max app on, there will be a different method to clear cache data. An example, to give you an idea of where to look is on the Samsung Smart TV:
Press home on your remote;
Select settings, then select apps;
Head to the systems apps;
Select HBO Max;
Click clear cache and press confirm;
Launch HBO Max to check if your issue has been resolved.
This process will be similar on all your devices and can usually be found in your settings app.
Reinstall HBO Max on your device
If you are still having problems, you can try to uninstall the HBO Max app on your device and then reinstall HBO Max. Sometimes when there are bugs on the app or the cache becomes corrupted, reinstalling HBO Max gets corrupted cached data removed.
To uninstall the HBO Max app:
Delete HBO Max from your device;
Reinstall HBO Max;
Launch HBO Max to check if this has fixed the issue.
Update your streaming device
In the same way that you need to install app updates, you need to make sure your device is fully updated; otherwise, the streaming app may no longer be compatible with your device. To update your device, you will need to find your device settings app and check for available updates.
Reset your device
If HBO Max freezes a lot after this, you may have to do a full factory reset of your device. This will remove any cached data or bugs that have made their way onto your device.
To perform a factory reset on a Roku TV:
Press the home button on your Roku TV remote;
Select settings;
Choose the system option;
Select advanced system settings;
Select factory reset and follow the on-screen instructions.
On a Fire TV:
Select the home screen;
Choose settings;
select my fire TV options;
Select factory reset.
On a Vizio Smart TV:
Select the menu button on your remote;
Select system and then reset and admin;
Select reset to factory default.
On a Samsung Smart TV:
Select settings on your remote;
Find the support section;
Select self-diagnosis;
Select reset the smart hub and follow the on-screen instructions on your Samsung Smart TV.
Once you have performed a factory reset on your Smart TV device, you can download the HBO Max app and then launch HBO Max to see if HBO Max keeps freezing or if the issue has been fixed.
Contact HBO Max
If you still have issues with playback and HBO Max keeps freezing or buffering, you may need to contact HBO Max. The HBO Max team can give your further support specific to your device, whether it is a Smart TV, a mobile device or a tablet.
How much does HBO Max cost?
Want a subscription to HBO Max? HBO Max offers three subscription tiers, the ad-supported and two ad-free plans. There are no free trials at the moment.
The ad-supported plan costs $9.99 per month, or annually at $99.99, which saves you 16% of the monthly cost, and allows you to download and watch 30 titles on the go and stream in Full HD.
The ad-free plan is slightly more expensive and allows you to download and watch 30 titles on the go and stream in Full HD. This plan costs $15.99 per month or $149.99 per year.
The Ultimate ad-free plan costs $19.99 a month, or $199.99 a year, and allows you to download and watch 100 titles on the go and stream in UHD 4K.
How to save money on your HBO Max membership
If you want to save money on your HBO Max, why not try sharing your subscription account?
HBO Max allows simultaneous streams on up to three screens at one time. That means four HBO Max users can share one account and still stream movies whenever they want. So you can get the same amazing benefits for a fourth of the price.
Maybe sharing a subscription sounds daunting? You are afraid you will have to chase up late payments or, worse still, not find enough people to share an account with.
Well, with Together Price, those are problems of the past. We take all the hassle out of sharing your account.
What is Together Price?
Together Price is an online platform that helps users connect and share their subscription services. Share any streaming service you want, from HBO Max to Netflix, Amazon Prime and Steam. We help facilitate everything, so you don’t have to!
How does Together Price keep you safe?
Safety is very important to Together Price, which is why we offer:
A fully SSL-certified secure environment;
A trusted Tpassword system;
Stripe Payment with strong anti-fraud protections;
A reliability rating system for all users;
A direct chat between sharing group members;
A 25-day cooling-off period should you need a refund.
How to use Together Price
Together Price is easy to use; just sign up for free and get started. You can choose to become an Admin or a Joiner.
As an Admin
As an Admin, you will open an existing subscription for others to join. Create a sharing group, accept requests to join and then sit back whilst Together Price arrange your payments.
As a Joiner
As a Joiner, you will join an existing subscription. Search for a group on the Together Price website, request to join the group, and add your payment details; once you have been accepted, you can start streaming, and we will arrange your payments.
Summing up
Whilst it is very frustrating when HBO Max keeps buffering, freezing or even crashing; fortunately, there are many easy fixes to you can get back to streaming in no time at all.
Don’t want to pay so much for your HBO Max per month? Then sign up on Together Price and get the same great benefits for a fraction of the price.
Save up to 75% on your HBO Max monthly payments by using Together Price to share your account.
What more could you want?
